Café and restaurant automation
Digital menu and QR ordering
Guests scan the QR code on the table to view the menu, place an order and pay online.
Orders appear in the kitchen immediately, removing the need for printed menus and pagers.
Current limitations
Integration with a specific till or payment gateway has not yet been confirmed; the provider will be named once confirmed.
Scope of work
Service components
- 01
Menu and ordering by QR
Orders are placed by scanning the table code on the guest's phone; the menu is edited from a single page.
- 02
Ready alert
Order-ready notification on the guest's phone, with no pager required.
- 03
Payment in the same flow
Payment within the ordering flow, with no visit to the till.
- 04
Staff view
New, in-progress and delivered orders shown on one shared screen for staff.
- 05
Fewer devices on the table
Menu, pager and payment move to the guest's phone, reducing the need to buy devices.
- 06
Recorded orders
Each order is recorded with its time and items, with a daily sales report.
Results after launch
Less equipment
Removing devices from the table reduces purchase and repair costs.
Up-to-date menu
Price changes apply immediately to every guest's menu.
Shorter till queues
Ordering and payment take place at the table.
Fewer order errors
Orders are entered by the guest and sent directly to the kitchen.
Workflow
Implementation
- 01
Scan the table code
The guest opens the table QR code with the phone camera; no app installation is required.
- 02
Choose from the menu
The menu is displayed with the day's prices and availability, and the guest places the order.
- 03
Payment
After payment, the order is sent to the kitchen.
- 04
Preparation
The order appears on the staff screen and its status is updated at each stage.
- 05
Ready alert
Order readiness is communicated by a notification on the guest's phone.
Requirements
Equipment and information required
Stable internet in the dining area
Guests can also order over their own mobile connection, but areas without coverage disrupt ordering.
Staff display
A tablet or monitor in the kitchen or by the till.
A current menu and table numbers
The item list with prices and table numbers; each QR code is assigned to one table.
Menu owner
A person to keep the menu up to date; the only ongoing task on the venue's side.
Cost
Cost structure
A cost estimate is provided before work starts.
Initial setup
One-off fee for building the menu, table QR codes and the staff view.
Ongoing use
Deducted from the wallet and recorded in the transaction history.
Payment fees
The gateway fee is charged separately and belongs to the bank.
Technologies and tools
- QR Code
- PWA
- Web Push
- Responsive Web
- Digital Menu
- Realtime Order Board
Relevant sectors
Questions
Common questions
No. The QR code opens in the phone's browser, where ordering and payment take place.
Staff take these orders as under the current process.
Integration with specific systems has not yet been confirmed. Once the till is named, the integration is assessed and confirmed.
Online ordering stops and staff take orders as under the current process.
Venues where the volume of tables and orders makes manual handling costly. It is not recommended for very small venues such as a two-table kiosk.
Only the information needed to place an order is collected, and the venue owns the data.
For other questions, contact a LIDTAK specialist.
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