Business automation
Automated replies, booking and SMS
Frequent customer questions, including opening hours, prices, available slots and order status, are answered automatically around the clock.
Appointment reminders and follow-up messages are sent automatically, and questions outside the defined scenarios are routed to your staff.
Scope of work
Service components
- 01
Customer-service chatbot
Immediate answers on opening hours, menu, prices and order status, with other questions referred to the business.
- 02
Online booking and appointments
Free slots are displayed, customers book directly and reminders are sent automatically.
- 03
Automatic SMS and notifications
Order confirmations, ready notifications and appointment reminders are sent automatically at the scheduled time.
- 04
Customer loyalty programme
Regular customers are identified and discounts are allocated based on purchase history.
- 05
Management dashboard
Orders, bookings and messages on one screen, on mobile.
- 06
Integration with existing tools
Connection to the existing till and Excel files is assessed and confirmed before work starts.
Results after launch
Time savings
Repetitive questions are answered by the system, and staff time goes to in-person customers.
Out-of-hours response
Messages received outside working hours are answered immediately.
Customer retention
Reminders and offers are sent based on each customer's purchase history.
Complete records
All messages, bookings and orders are logged together with the replies given.
Workflow
Implementation
- 01
Discovery session
Review of frequent questions, missed appointments and unanswered messages.
- 02
Scenario design
Defining the content, timing and channel of each message; message text is written in the business's tone.
- 03
Rollout
The system runs in parallel with the current process for a period to confirm it works correctly.
- 04
Team training
Staff are trained on the production system.
- 05
Support and improvement
New questions are added to the chatbot and low-performing messages are rewritten.
Technologies and tools
- Smart chatbot
- Sales automation
- Support automation
- Marketing automation
- Online booking
- Automatic SMS
- Loyalty programme
- Management dashboard
Questions
Common questions
With the most repetitive task, usually answering customers' daily questions. The next stage starts after the results of the first have been reviewed.
Yes, particularly where management, the till and customer messages are handled by one person.
The chatbot answers only within the defined scope and from approved information; questions outside that scope are referred to the business.
It depends on the system. Integration options for current tools are assessed and confirmed in the discovery session.
It depends on the scope. Scope and timeline are set out in writing in the first session, and no timeframe is given before that.
For other questions, contact a LIDTAK specialist.
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