Business automation
Business automation, an answer right away
Customers want an answer right now: opening hours, prices, a free slot, an order status. Every unanswered message is a customer gone.
Business automation means the system handles that repetitive work; your time is left for what a machine can't do.
Scope of work
What this service includes
Each item is an independent job, chosen and priced separately — not a bundle you have to buy whole.
A chatbot that answers
Opening hours, the menu, prices and order status answered on the spot; everything else reaches you.
Online booking and appointments
Customers see the free slots and book right there; the reminder goes out automatically.
Automatic SMS and notifications
Order confirmations, ready-for-collection alerts and appointment reminders, each at its own moment.
Customer loyalty programme
The system recognises regulars, so discounts and offers reach the people who actually come back.
Management dashboard
Orders, bookings and messages on one screen, from your own phone.
Connecting to what you already use
Your current till and spreadsheets aren't thrown away; we first tell you which of them can be connected.
Outcomes
What changes once it is running
Instead of percentages we've written the mechanism. What is guaranteed is that the work and the cost stay clear.
Time freed up
The system answers the repetitive questions, so your time goes to the customer in front of you.
Orders that aren't lost
A midnight message gets an answer at midnight; the customer doesn't wait for your opening hours.
Customers who come back
Reminders and offers are based on real purchases, so people drop in again.
Order you can see
Every message, booking and order is logged; “what did we tell that customer?” stops being a question.
From inside the panel
How the service gets going
Each stage produces something you can review before the next one begins, and nothing runs without your approval.
- 01
Discovery conversation
Together we look at which question repeats daily, where bookings fall through and where messages go unanswered.
- 02
Scenario design
We define which message goes out, when, and through which channel. The wording is written in your own voice.
- 03
Rollout
The system first runs alongside your current process, so you can see for yourself that it answers correctly.
- 04
Team training
In plain language and on the real system, so the day-to-day work stays in your hands.
- 05
Support and improvement
A question the chatbot didn't know gets added, and a message that got no response gets rewritten.
Technology
Standards and technologies
What stays constant is open standards — something any other developer could pick up and continue.
- Smart chatbot
- Sales automation
- Support automation
- Marketing automation
- Online booking
- Automatic SMS
- Loyalty programme
- Management dashboard
Used in
Which sectors it suits
Cafés and restaurants
QR ordering, online booking and a loyalty programme bring order to the rush hour.
Clinics and healthcare
Online booking, automatic reminders and post-visit follow-up — fewer empty chairs.
Beauty salons and personal services
Clients book their own slot, automatic reminders stop no-shows, and the loyalty programme brings them back.
Shops and retail
A chatbot that answers, targeted SMS and a loyalty programme — a one-time buyer becomes a regular.
Questions
The most common questions, answered directly
With the most repetitive job: the question you answer every day. That one gets automated first; once you see the result, we move to the next.
The opposite: it has the biggest effect at exactly this scale, where one person is the owner, the cashier and the person answering messages.
You set its boundaries yourself and it only answers what has been approved. Anything outside that boundary is passed to you.
It depends on the system. During discovery we look at your current tools and tell you which of them can be connected.
It depends on the scope. In that first conversation we put the scope and the timeline in writing; before that we don't quote a number.
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A question about Business automation?
Start from inside the panel, or talk to a person first — whichever is easier.