Clinics and healthcare
Online booking and automatic reminders
Much of the receptionist's time is spent booking and rescheduling appointments, sending reminders and answering repeated questions.
Booking, SMS reminders and post-visit follow-up are handled automatically.
Pressure points
Challenges in this sector
No-shows
Forgotten appointments leave slots empty; an SMS reminder is sent before each appointment.
Phone-only booking
When booking is by phone only, capacity is limited by the phone line.
Repetitive questions
Answering fixed questions about address, opening hours and required documents takes up the receptionist's time.
No post-visit follow-up
There is no follow-up after the visit; a reminder for the next session is sent to the patient automatically.
Scope of work
Applicable solutions
- Online booking on the site and in messaging apps
- SMS appointment reminders
- A chatbot answering the common questions
- Automatic follow-up for the next session
- An informational site optimised for mobile
Related services
LIDTAK services for this sector
Business automation
Chatbot, online booking, automatic SMS and a loyalty programme for cafés, clinics, salons and shops.
Web design and custom plugins
Custom website design and WordPress plugin development, optimised for mobile, with a content management panel and integration with chatbots and online stores.