Shops and retail
Chatbot, SMS and loyalty programme
Questions about price and stock come in dozens of times a day, and a late reply loses the customer.
The system answers these questions immediately, sends SMS when stock arrives and sends offers to previous customers. Sales through a dedicated website are also supported.
Pressure points
Challenges in this sector
Repetitive messages
Answering repeated questions about price, stock and opening hours takes up staff time dozens of times a day.
No purchase history
Buyers are not recorded, so they cannot be followed up or invited back.
Dependence on one social page
When all sales go through one social media page, every algorithm change directly affects revenue.
Manual stock records
Manual stock counts are slow and error-prone, and unrecorded stock does not get sold.
Scope of work
Applicable solutions
- A chatbot answering price and stock questions
- SMS for new stock, discounts and follow-ups
- A loyalty programme based on previous purchases
- An online store with a payment gateway
Related services
LIDTAK services for this sector
Business automation
Chatbot, online booking, automatic SMS and a loyalty programme for cafés, clinics, salons and shops.
Web design and custom plugins
Custom website design and WordPress plugin development, optimised for mobile, with a content management panel and integration with chatbots and online stores.