Cafés and restaurants
QR ordering and online booking
During peak hours, much of the staff's time goes into taking orders and answering questions about when they will be ready.
Guests order by scanning the QR code on the table and are notified when the order is ready. The status of every table is shown live in the panel.
Pressure points
Challenges in this sector
Scattered order intake
Table, takeaway and phone orders arrive at the same time and are not recorded in one system.
Repeated menu reprints
Every price change requires a reprint; a digital menu can be edited immediately.
Unanswered bookings
Booking requests go unanswered during busy hours, and guests book elsewhere.
No customer history
Visits are not recorded, so regular customers cannot be distinguished from one-off visitors.
Scope of work
Applicable solutions
- Menu and QR ordering on the guest's phone
- Order-ready alerts, without a pager
- Table booking with automatic reminders
- A chatbot for common questions
- A loyalty programme with targeted offers
- Live order display for staff
Related services
LIDTAK services for this sector
Café and restaurant automation
QR ordering on the guest's phone, order-ready notifications and a live order view for staff.
Business automation
Chatbot, online booking, automatic SMS and a loyalty programme for cafés, clinics, salons and shops.
Web design and custom plugins
Custom website design and WordPress plugin development, optimised for mobile, with a content management panel and integration with chatbots and online stores.