E-commerce
Sales chatbot and abandoned-cart follow-up
In online sales, a delayed answer leads the customer to buy from another site.
The chatbot answers pre-purchase questions immediately, and a follow-up SMS is sent for abandoned carts.
Pressure points
Challenges in this sector
Visits that don't convert
Customers receive no answer at some point in the purchase path, or abandon it.
Slow page loads
A page that loads slowly on mobile loses the customer before the price is seen.
Abandoned carts
Some abandoned carts are converted into orders with timely follow-up.
Pre-purchase questions
Delayed answers about size, delivery, returns and availability lead to lost sales.
Scope of work
Applicable solutions
- Speed and Core Web Vitals improvements
- A sales chatbot for pre-purchase questions
- Abandoned-cart and order-status SMS
- Targeted offers based on previous purchases
- Securing the store's site and network
Related services
LIDTAK services for this sector
Business automation
Chatbot, online booking, automatic SMS and a loyalty programme for cafés, clinics, salons and shops.
Web design and custom plugins
Custom website design and WordPress plugin development, optimised for mobile, with a content management panel and integration with chatbots and online stores.
Network and web security
Review and hardening of your office network, servers and website, covering firewall and open ports, staff access, SSL certificates, updates and backups.