Companies and mid-sized organisations
Electronic workflows and automatic reporting
Part of staff time goes into answering repeated questions, moving data between spreadsheets and preparing the weekly report.
These tasks are automated, and where cost-effective, summarisation and categorisation are handled by AI.
Pressure points
Challenges in this sector
Scattered information
Customer data sits in spreadsheets, correspondence in messengers and history in email, and each report takes a day to compile.
Paper workflows
A letter requiring three signatures circulates between departments for days, and its status is unknown.
Delayed customer responses
Requests received outside working hours remain unanswered until the next day.
Reporting delays
Decisions that depend on the end-of-month report are made a month late.
Scope of work
Applicable solutions
- Automatic first response to customers
- Paperless workflows with status tracking
- Automatic reporting instead of manual collection
- AI-based triage and summarisation
- A fast corporate site
- Connecting existing systems through an API
Related services
LIDTAK services for this sector
Business automation
Chatbot, online booking, automatic SMS and a loyalty programme for cafés, clinics, salons and shops.
Custom CRM
Custom CRM software for customer records, sales follow-up and automatic reminders, integrated with your website, SMS and Telegram.
AI for business
Design of AI agents and chatbots, content generation and data analysis based on business data, with a dedicated API and servers.
Web design and custom plugins
Custom website design and WordPress plugin development, optimised for mobile, with a content management panel and integration with chatbots and online stores.